Apprentice ICT Technician

Title:                      Apprentice ICT Technician 

Hours:                   36

Salary:                   £12,785.76

Positive Steps are looking for an ICT Technician Apprentice to assist in the delivery of a quality service to through proactively assisting the work of the ICT Team. This is a first-class opportunity for the right person...


A normal day would include:

  • Assist with the support of the efficient and effective deployment of all technology-based resources under Positive Steps control throughout the geographic operating base
  • To assist with the provision of on-going support for all users in their use of the Positive Steps’ ICT services
  • Assist in the provision of a range of support services for operational systems and staff using those systems
  • Assist with maintenance of prescribed daily backup routines ensuring successful completion by documenting and resolving or escalating backup failure
  • Assist with undertaking daily checks on essential systems and services, and maintain daily logs on all services
  • Assist in visiting a range of sites to solve problems with any of the company’s ICT equipment or that of external customers
  • Assist with installation and maintenance of ICT software and hardware, ensuring it is free from viruses and illegal software
  • Assist with maintaining an accurate record of the company’s ICT inventory and details of all ICT equipment purchased
  • Demonstrate responsibility in promoting and championing all aspects of equal opportunities by valuing diversity in all areas of work
  • Take responsibility for ensuring and achieving the objectives of the Positive Steps Health and Safety Policy
  • Undertake any other duties in order to meet personal, team and organisational objectives following consultation with your manager

How you will be supported.

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next.

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there.

If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

Desired skills

  • Organised
  • Work well in a team
  • Problem solving
  • Good communication skills

Personal qualities

  • Motivated
  • Detail orientated
  • Committed
  • Eager to learn and develop

Desired qualifications

GCSEs in Maths and English at grades C/4 or above.

Future prospects

Possible progression within the company and progression onto the next level apprenticeship.

Things to consider

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

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