Inspiring Information Advice & Guidance Lead

Title: Inspiring Information Advice & Guidance Lead

Hours: 36

Salary: £33,514 - 35,641.97

Reporting: Operational Manager

Contract: Fixed Term - 31st March 2022

Closing Date: 29th June 2022

Sifting: 4th July 2022

Interview: 8th July


The focus of this post is to work to develop and deliver Positive Steps Inspiring IAG awards.

This will involve delivering assessment/mentoring to educational establishments to a high quality and promoting/coordinating the work of IIAG contracts.

The post will be responsible for delivery of financial and outcome targets relating to IIAG...


  • Develop and manage a network of IIAG customers within schools and colleges
  • Support organisations to achieve IIAG awards through assessment and mentoring
  • Oversee and develop an external network of IIAG assessors
  • Maintain working knowledge of quality standards and expectations
  • Work in partnership with quality lead role in Positive Steps to deliver excellence in IIAG awards
  • Participate in management meetings, upon request, to advise on quality standards
  • Maintain a high quality of written and verbal reporting relating to inspiring IAG awards to external and internal audiences
  • Professionally represent Positive Steps as an awarding body at local, regional and national forums
  • Manage project and financial outcomes related to IIAG awards
  • Support wider careers-based practice development and contract delivery as required within Positive Steps and externally as required
  • Demonstrate responsibility and leadership for promoting and championing all aspects of equal opportunities by valuing diversity in all areas of work
  • Take responsibility for ensuring and achieving the objectives of the Positive Steps Health and Safety Policy
  • Undertake any other duties in order to meet personal, team and organisational objectives following consultation with your manager



Assessed at application only

  • You will hold a minimum of RCF (Previously QCF) Level 6 in Careers Guidance

Assessed at application and interview

  • Experience in quality assurance processes
  • Ability to assess and mentor organisations in IIAG award
  • Knowledge of careers guidance and its statutory framework
  • Experience of using a wide range of ICT systems, including Windows and Microsoft Office 365
  • Experience of working in partnership with schools, colleges and other related organisations
  • Excellent interpersonal skills, gaining trust and confidence of colleagues and stakeholders
  • Able to write high quality reports suitable for internal and external audiences

Assessed at interview

  • An understanding of Safeguarding issues and the boundaries of professional relationships
  • Ability to confidently engage support and challenge organisations
  • Work constructively with colleague to ensure excellence in IIAG quality standards is developed and maintained


Assessed at application only

  • Willingness to actively participate in training and development activities to ensure up to date knowledge and skills

Assessed at application and interview

  • Ability to work on different tasks at the same time, to work to conflicting deadlines and to manage and prioritise own work whilst staying calm under stressful circumstances.
  • Ability to problem solve and adopt a solution focussed approach
  • Ability to pass information accurately and concisely to colleagues and management
  • Ability to maintain accurate records
  • Ability to work as part of a team, to be ethical and have a good understanding of Positive Steps values
  • Competent and highly accurate in the use of information technology-based applications such as databases, word processing and spread sheets
  • Ability to communicate effectively
  • Proactive approach to income generation and developing networks

Assessed at interview only

  • Being prepared to work flexibly to meet the needs of the organisation
  • An ambassador for Positive Steps and the IIAG award.


OUR VISION - People and communities inspired to take control of their lives


  • REFLECTIVE - We reflect upon learning using our knowledge and experience to create and develop new ways of working
  • EMPOWERING - We support people and communities to succeed through personal achievement
  • ASPIRATIONAL - We encourage and support people and communities to aim high and achieve their ambition
  • INCLUSIVE - We consult and involve colleagues, clients and partners in all that we do
  • ADAPTABLE - We strive for improvement through recognising innovation and improving ways of working

We are a values-based organisation, so reflecting our values in your evidence will support your application.



To operate safely within the workplace with regard to Positive Steps’ health and safety policies, procedures and safe working practices. To be responsible for your own Health and Safety and the Health and Safety of others.


To work within Positive Steps’ Equality and Diversity Policy, embracing through personal example, open commitment and clear action that diversity is positively valued, resulting in access for all by ensuring fair treatment in employment, service delivery and external communications.


To continually review, develop and improve systems, processes and services in support Positive Steps’ pursuit of excellence in service delivery. To recognise the value of its people as a resource.


To identify training and development needs with your manager, taking an active part in your Personal Development through supervision and the Aspire Process. To access development opportunities as they arise and share learning with others and where appropriate, actively encourage a learning environment and development within others.


To work at all times within the established policies and practices of Positive Steps.


Confidentiality is of prime importance. In the normal course of duties, the post holder will have access to personal and or sensitive information relating to service users, staff and contractors, as well as information of a commercially sensitive nature. Such information should not be communicated to anyone outside or inside Positive Steps unless done in the normal course of carrying out the duties of the post. Disciplinary action will be considered where a breach of confidence and or data breach has been established.

All information obtained or held during the post-holder’s period of employment that relates to the business of Positive Steps and its service users and employees will remain the property of Positive Steps. Information may be subject to disclosure under relevant legislation.

To ensure information is shared safely and complies with information governance standards and associated legislation.


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