Our New ISO Accreditations


We have some amazing news to share – We’re officially an ISO 27001 and ISO 9001 certified organisation!

What are ISO 27001 and ISO 9001, and why are they important?

ISO 27001 is the world’s best-known standard for Information Security Management Systems (ISMS). It defines requirements an ISMS must meet.

ISO 27001 helps us maintain the security of our data, becoming risk-aware putting in a system to manage risk and proactively identify and address weaknesses. Promoting a holistic approach to information security: vetting people, policies, and technology.

While ISO 9001 is a globally recognized standard for quality management. It helps us to improve our performance, meet customer expectations and demonstrate our commitment to quality.  Implementing ISO 9001 means we have put in place effective processes and trained staff to deliver flawless services time after time.

An information security management system implemented according to this standard is a tool for Risk Management, Cyber-resilience and Operational Excellence.

Our Journey to Certification

Achieving these two certifications took great effort, commitment and involvement from all areas of the Positive Steps team. We were independently audited over a number of weeks and the auditor scrutinised every aspect of our business, overall the auditors were extremely happy with how we operate and we passed with flying colours.

What this means for our clients and commissioners

This certification is our seal of approval, awarded to us by an independent auditor and provides peace of mind to anyone who works with us.

As a public facing organisation, we handle a lot of sensitive information and we take that responsibility very seriously.  If you work with us, you can be safe in the knowledge that we follow stringent security management practices to keep your data secure and ensure quality processes are in place.

Commitment to Continuous Improvement

We are extremely proud of achieving both the ISO 27001 and ISO 9001 certifications but just because we have these certifications doesn’t mean we can sit back and relax!

We understand that we must maintain these high standards and that this is a continuous process. Our team are dedicated to continuous improvement, reviewing systems and trends and adjusting accordingly to ensure we maintain our excellence.

Closing thoughts

We’re committed to helping young people, adults and families reach their full potential. Our purpose is to support people to succeed; challenge things that limit potential; and help people to change and take control of their lives.

Achieving these prestigious certifications shows the dedication from the team whom continue to strive for excellence, and not only challenge you to reach your potential but show you that we challenge ourselves.

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